FAQs

Our veterinarian has just told us that our pet has a severe illness. What options do we have for aftercare for our beloved pet and family member?

At Paws In Heaven, we offer various cremation options for pet aftercare. We are available to assist you in making a decision that will be dignified, respectful and accommodate your needs. We assure you that your very special family member will be handled in a gentle and loving manner.

How do I know that the pet returned to me is actually my pet?

In order to ensure that your pet is treated with the utmost care, we utilize our Paws-e-Track System. Each and every pet is issued a cremation number at the time it is entered into our system, whether at a veterinary facility or here at Paws In Heaven. Strict quality controls are followed throughout the entire process. A cremation certificate will accompany the urn at the time it is returned to you.

Can I make arrangements for my pet’s aftercare before we need the service?

Absolutely. We welcome pet owners who wish to visit our facility prior to their pet’s passing. It can be much easier to establish these plans before the actual need, as the grief from your loss may make these decisions more difficult.

Are we allowed to include a blanket or some toys with our pet during the cremation process?

Of course. A small lightweight blanket or a small toy can accompany a pet during the cremation.

What if my veterinarian doesn’t use Paws In Heaven Pet Crematory for pet aftercare services?

You should always ask your pet’s health care provider who they choose for cremation services. If they do not use Paws In Heaven, simply let them know you have chosen us for your pet’s aftercare needs. You may call us or ask your veterinarian to call us. We will pick up your pet at your veterinarian’s office and call you to arrange any memorial wishes.